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Head of Technology Operations

Location: Hybrid – New York City

Salary: $230,000 – $250,000 + Bonus Eligible

Harnham is seeking an experienced and visionary Head of Technology Operations for an innovative, high-performing organization in the education sector. This role offers a unique opportunity to shape the technology operations strategy and drive proactive, high-impact support across a dynamic, mission-driven enterprise.

Key Responsibilities

• Develop and execute a cohesive vision and strategic roadmap for Technology Operations.
• Build and maintain vendor relationships for tools and services within the technology support ecosystem.
• Define and track key performance indicators (KPIs) to measure operational success.
• Establish and improve processes that enhance service delivery and efficiency for both hardware and software solutions.
• Partner with cross-functional teams, including data and analytics, information security, and project management, to ensure seamless technology integration and support.
• Foster strong user relationships across all departments, providing responsive, proactive, and reliable technology support.

Qualifications

• Bachelor’s degree or equivalent professional experience.
• 5-10 years of experience in senior technology management roles.
• Proven leadership in managing technology help desks, device management, and systems administration.
• Strong leadership and team management skills, with a focus on customer service excellence.
• Ability to work under pressure and adapt quickly to evolving priorities.

Preferred Skills and Traits

• Exceptional communication skills with the ability to translate technical concepts for non-technical audiences.
• Strong collaboration skills and experience driving continuous improvement initiatives.
• Proactive, transparent, and passionate about delivering high-quality solutions in a fast-paced environment.

Benefits

This role offers competitive compensation, bonus eligibility, and a comprehensive benefits package. You’ll have the chance to lead impactful projects and innovate technology operations within a growing organization.

If you are ready to take your career to the next level, apply now through Harnham for a confidential discussion about this exciting opportunity.

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SENIOR MARTECH MANAGER

UP TO £80,000 + BENEFITS

LONDON

THE ROLE

As a Senior MarTech Manager, you will play a pivotal role in leading on MarTech across this leading retailer, being responsible for vendor selection, implementation and migration, including working with cutting edge technology in the MarTech space.

Key responsibilities include:

• Providing expert advice on CDP strategies to meet client objectives.
• Engaging with stakeholders to understand their business goals and challenges.
• Translating complex technical solutions into clear, actionable insights for non-technical stakeholders.
• Developing tailored strategies to enhance digital marketing and customer engagement.
• Strategy development for configuration and optimisation of enterprise CDPs
• Setting up new CDP activations and optimizing existing implementations.
• Ensuring the successful delivery of CDP projects
• Working closely with clients to deliver customised solutions
• Staying informed about the latest MarTech trends and technologies to drive continuous improvement.

YOUR SKILLS AND EXPERIENCE

The successful candidate will bring:

• Proven experience in a MarTech role
• Hands-on expertise in enterprise CDPs and CRM / Martech systems
• A strong understanding of digital marketing, data integration, and customer journey optimisation.
• Demonstrated success in delivering CDP projects that generate tangible business outcomes.
• Exceptional communication and client-facing skills, with the ability to translate technical concepts into actionable business insights.
• A proactive, collaborative approach and the ability to thrive in a hybrid working environment.
• A keen interest in staying up-to-date with the rapidly evolving MarTech landscape.

THE BENEFITS

• Competitive salary of up to £80,000
• Comprehensive benefits package
• Hybrid working model (2 days in office per week)

HOW TO APPLY

If you’re an experienced MarTech expert ready to take the next step in your career, we’d love to hear from you! Please send your CV to Dylan Butcher via the Apply link on this page.

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SENIOR DATA ENGINEER

£40,000-£48,000 + BENEFITS

WEST MIDLANDS 1 x a week

A chance to act as a subject matter expert, and work with the wider teams to support the implementation of a new impact admin system.

THE COMPANY:

An opportunity to join a growing company in the financial industry, which as it develops, is placing a bigger importance on maintaining a robust and streamlined database!

THE ROLE:

A Senior Data Analyst will need to look at:

• Data mapping – understand how legacy translates to the new system
• Data integration and transformation – bring multiple sources together,
• presenting insights
• Collaborate with stakeholders

YOUR SKILLS AND EXPERIENCE:

A successful Senior Data Analyst will have the following skills and experience:

• Experience in SQL
• Strong SSIS or Azure Data Factory skills
• Prior experience in agile environments
• Stakeholder management

THE BENEFITS:

You will receive a salary, dependent on experience. Salary is up to £48,000 On top of the salary there are some fantastic extra benefits.

HOW TO APPLY

Please register your interest by sending your CV to Molly Bird via the apply link on this page.

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SENIOR DATA PLATFORM ENGINEER

£75,000-£80,000 + BENEFITS

PIMARILY REMOTE

An opportunity to join a popular telecoms company expanding into new markets!

THE COMPANY:

Over the past few years, this telecoms company has expanded. With a rich data set, they have lots of data to work with and are keen to bring in a Senior Data Platform Engineer to help with enabling real time data processing.

THE ROLE:

A remote working Senior Data Platform Engineer will need to:

• Scale real-time data processing for analytics and automation
• Enhance experimentation frameworks
• Optimise the Martech data ecosystem

YOUR SKILLS AND EXPERIENCE:

A successful Senior Data Platform Engineer will have the following skills and experience:

• Ability and experience interacting with key stakeholder
• Java experience for microservicing
• Streaming experience e.g. Kafka, Kinesis, Flink
• Cloud experience – AWS, Azure, GCP

THE BENEFITS:

You will receive a salary, dependent on experience. Salary is up to £75,000-80,000 On top of the salary there are some fantastic extra benefits.

HOW TO APPLY

Please register your interest by sending your CV to Molly Bird via the apply link on this page.

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Job Title: Senior BI Developer
Salary: £48,000
Location: West Midlands
Work Arrangement: hybrid – 1 day week in office

About the Company:

A UK-based insurance and finance company are looking to bring a Senior BI Developer onto their team.

Role Overview:

In this position you will play a crucial role in helping to redesign and improve the flow of data within the company. You will be working alongside a dedicated data team. While there are no direct line management responsibilities, you will be expected to lead the delegation of tasks and guide the team’s workflow.

The role will also involve collaborating with a range of stakeholders across product, solution design, and IT, focusing on improving data systems and reporting capabilities.

Key Responsibilities:

• Data mapping and working with various data sources to ensure seamless integration into new systems.
• Rebuilding legacy reporting and redesigning data structures for better insights.
• Developing and optimizing SQL queries to pull data from disparate data warehouses.
• Building and maintaining SSIS pipelines or Azure Data Factory (ADF) to support ETL processes.
• Creating visually appealing reports and dashboards using Power BI
• Communicating with stakeholders-ensuring clarity in data-related discussions and helping them interpret insights effectively.
• Working in an Agile environment, contributing to iterative development cycles.

Skills and Experience:

• Strong experience in SQL for data querying and manipulation.
• Familiarity with SSIS or Azure Data Factory for building ETL pipelines.
• Proven experience building Power BI reports with a strong eye for visual storytelling (Tableau also acceptable).
• Comfortable working with disparate data sources and integrating data across multiple systems.
• Excellent stakeholder communication skills-ability to explain technical concepts to non-technical audiences.
• Experience with Agile methodologies.
• A background in BI Engineering or BI Development.

Assessment Process:

1. Online Assessment: 1-hour test covering general quantitative and inductive reasoning.
2. Interview: Skills-based interview, including a presentation where you’ll discuss your approach to a typical project and how you would tackle key challenges in the role.

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Principal Analyst
£48,000 | Stratford-upon-Avon (1 Day Onsite)

The Company
A highly respected organisation in the insurance and financial services space, serving customers across both rural and urban communities. Known for customer trust and quality service, they’re now investing in large-scale data transformation to support next-gen underwriting and pricing systems.

The Team
This role sits within the Underwriting and Pricing Data team (team of 17), reporting to a Senior Data Manager. You’ll be part of a close-knit data team of four, acting as subject matter experts and driving data governance across broader functions like Pricing, Product, and IT.

The Role
A high-impact, change-focused role supporting the implementation of a new policy administration system. You’ll lead on data mapping, integration, and collaboration across multiple functions, using SQL and Power BI to drive insights and optimise workflows. You’ll also mentor junior analysts and manage day-to-day workflow.

Key Responsibilities
– Lead on translating legacy data into new systems and mapping against new infrastructure.
– Collaborate with stakeholders across Product, Pricing, IT, and Underwriting.
– Build and manage dashboards, data pipelines and transformation processes.
– Consolidate datasets for pricing models and reporting.
– Provide strategic recommendations based on trends and analysis.
– Mentor junior analysts and manage task allocation across the data sub-team.
– Champion Agile practices and drive data-led change.
– Feed insights back into central teams to improve data governance and accessibility.

Key Requirements
– Strong SQL skills (essential).
– ETL experience, ideally with Azure Data Factory or SSIS.
– Data visualisation skills (Power BI preferred).
– Ability to interpret data, not just extract it.
– Experience mentoring or managing workflows in small teams.
– Agile mindset, proactive problem-solver.
– No insurance background required, but must pick up domain knowledge quickly.

The Benefits
– £48,000 base salary
– Clear progression framework with internal mobility and promotion focus.
– Personal development and leadership training opportunities.
– Collaborative and high-trust team culture.
– Modern offices with onsite parking and facilities.

Interview Process
Stage 1:
– Online G+ assessment (verbal, numerical, inductive). Must be completed before interview.

Stage 2:
– 1st stage interview including presentation task.
– Presentation: Outline your approach to a transformation project (e.g. cloud migration).
– Interview panel includes data and pricing leads.

Why Apply?
Join a business making genuine data-driven changes across core functions. You’ll work in a high-impact team, be close to senior stakeholders, and shape how data powers underwriting and product strategy for the future.

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SENIOR CREDIT RISK STRATEGY ANALYST

£40-60,000 depending on experience

LONDON

THE COMPANY

This role is with an exciting credit start-up who have grown rapidly and are continuing to expand. This is an exciting opportunity to join a fast-paced and dynamic environment where you can have true ownership over your work and a hands-on, analytical role, focusing on driving strategy for the lending book.

THE ROLE

• Developing credit risk strategies across the credit risk lifecycle, with a specific focus on customer management strategies
• Assessing and analysing profitability across the lending book to enhance performance
• Implementing scoring models into strategy to adjust credit limits, lending profiles etc
• Driving customer marketing strategies with the marketing team and leading analysis on how to improve performance, as part of wider policy management

YOUR SKILLS AND EXPERIENCE

• Essential to have had experience within the consumer lending space, ideally within the Credit Card space
• Strong experience and ability using SQL or Python is essential
• Ideal to have developed existing customer strategies within the credit risk space, specifically credit limits

SALARY AND BENEFITS

• Up to £60,000 base salary
• Company pension
• Medicash scheme
• 25 days holiday
• Opportunity to work directly in projects and take direct ownership over your work

HOW TO APPLY

Please register your interest by sending your CV to Rosie Walsh through the ‘Apply’ link

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Senior Data Scientist
Fashion retailer
London (2-3x days a week in office)
£85,000 + Bonus + Benefits

THE ROLE:

Harnham is working with a leading fashion retailer in the UK who are looking to add a Senior Data Scientist to their UK team.

The focus of this new investment is to introduce cutting-edge machine learning to the business, solving problems across the company.

Projects will include: performance marketing (attribution modelling / market mix modelling), customer behaviour analysis, supply chain optimisation and dynamic pricing strategies.

WHAT YOU NEED:

• A solid understanding of both supervised and unsupervised machine learning techniques
• A passion for solving complex commercial problems with a data-driven modelling approach
• Strong communication skills
• An MSc or equivalent in a STEM subject
• Strong skills in Python and SQL
• Cloud experience
• Experience in deploying, scaling and maintaining machine learning models in production.

THE BENEFITS

You can earn up to £85,000 + bonus + benefits in this position.

HOW TO APPLY

To be considered for this exciting opportunity, please submit your details using the Apply button on this page. For more information about similar roles please contact Nick Mandella at Harnham.

KEYWORDS

Python, SQL, Data Scientist, Data Science, Machine Learning, Retail, Customer, marketing, Data, AI. Databricks, azure, MLOps.

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Data Scientist (Marketing)

3x day per week in office (London)
Telco
£45,000 – £50,000 + Equity

OVERVIEW

At Harnham we’re working with a tech start-up in London who are looking for a Data Scientist to help lead their efforts in performance marketing and customer behaviour analysis.

They have an established data team within the organisation tackling a range of problems, and are growing their data science team to help bring a more sophisticated approach to key areas.

There is a fun and relaxed culture, as well as a passion for using data to help companies in the financal services space make better decisions and maximise their ROI from marketing efforts!

This is one of a few roles they’re hiring for in 2025 – so a great time to join!

THE ROLE

You will be:

• Helping to lead data science efforts related to marketing problems and customer behaviour for the company (e.g. segmentations, propensity modelling, LTV, market mix modelling, attribution modelling etc).
• Help promote the company’s data-driven culture
• Work closely with other teams including engineering, product, pricing and CRM
• Come up with creative ways for the company to get results using data
• Pushing the boundaries and exploring new and innovative techniques

SKILLS AND EXPERTISE

You must have:

• A BSc or MSc in a STEM subject (e.g. Maths, Stats, Computer Science, Physics etc)
• Experience programming with Python
• Knowledge of a database query language (SQL preferred)
• Experience in using machine learning to solve customer/marketing-related problems

SALARY

In this role you could earn up to £50,000 + benefits.

HOW TO APPLY

To be considered for this exciting opportunity, please submit your details using the Apply button on this page. Or for more information regarding other roles please contact Nick Mandella at Harnham.

KEYWORDS

Python, SQL, machine learning, Data Scientist, Data Science, analyst, analytics, data, AI, customer, marketing, attribution.

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Senior CRO Analyst

Location: Holborn (2x per week)
Salary: £65,000 per annum

About the Role:

A leading international marketing agency is seeking a Senior Conversion Rate Optimisation (CRO) Analyst to join their growing Data & Strategy team. This is a key opportunity to work on high-profile accounts and take ownership of the CRO space for a major automotive brand. You’ll collaborate with a talented Data Science team, driving data-driven insights to optimise customer journeys and improve conversion rates.

Key Responsibilities:

• Lead strategy development and create impactful presentations (decks) for clients, focusing on key areas such as UX, finance, forms, and more.

• Collaborate with Data Scientists to extract insights from GA4 data, ensuring the right questions are answered and actionable narratives are created.

• Manage web analytics tasks, from data interpretation to setting up and understanding tagging and events.

• Brief data science teams, use tools like Omnibug to optimize the tracking and analysis of user behaviour.

• Regularly engage with clients through workshops, planning sessions, and offering insights that drive strategic decisions.

• Analyse user journey data to identify hypotheses for A/B testing and conversion rate optimization, and collaborate with external agencies to implement tests.

Skills & Experience:

• 5+ years of experience in Web Analytics, CRO, or a similar role, ideally within a digital/marketing agency.

• Strong experience with web analytics tools such as Adobe Target, Medallia, MXO, or Decibel, and a deep understanding of customer/user journey analytics.

• Expertise in A/B testing and CRO methodologies, with the ability to develop data-driven hypotheses.

• Data Science Knowledge: Familiarity with concepts like clustering, predictive modelling, and basic statistical techniques.

• Technical Skills: Knowledge of BigQuery/SQL/Python is desirable but not essential.

• Strong communication skills – experience presenting to clients and collaborating with internal teams.

• Experience working with large clients in complex environments is a plus.

Why Join?

• Work with a global, well-established marketing agency offering professional growth.

• Engage in a mix of strategic thinking and hands-on data work for high-profile clients.

• Competitive salary and travel expenses covered for client meetings outside London.

The Process:

1. Initial interview with Talent Acquisition (if applicable).

2. Online interview with the Data Science Manager and potentially the Data & Strategy Director.

3. In-person interview with a presentation: Present a recent project you’ve worked on, showcasing your experience in CRO and analytics.

If you’re passionate about data storytelling, CRO, and web analytics, apply now to take your career to the next level!

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**Research Manager & Director Roles – Leading Global Research Agency**

**Location:** Central London (Hybrid – 3 days in office)

**Salary:**

– Research Manager – Up to £50,000 (3-4 years of experience)

– Director – Up to £80,000 (7+ years of experience)

**Company Overview:**

A well-established global research agency with a strong presence across the US and UK. The company operates in multiple divisions, each specializing in different sectors, including FMCG, Retail, Tech, Media, Healthcare, and more. You will work in a fast-paced, dynamic environment with a diverse and high-profile client base.

**Team Overview:**

Join a large and collaborative team of researchers across qualitative and quantitative disciplines. The team works on a wide range of projects, including brand, communications, innovation, audience, and shopper insights, serving top-tier clients in various industries. The work culture is described as ambitious, friendly, and focused on delivering high-quality results.

**Role Overview:**

– **Research Manager:**

Manage end-to-end research projects, build strong client relationships, and ensure the delivery of high-quality insights.

– **Director:**

Stay hands-on with survey design, research execution, and debrief presentations. Oversee projects and manage client relationships, with opportunities to contribute to new business and proposals. You may also have the chance to manage a small team, if desired.

**Desired Candidate Profile:**

– Strong experience in quantitative research methods.

– Familiarity with survey design, brand tracking, campaign evaluation, and innovation.

– Experience working with FMCG, media, or related sectors is a plus.

– Excellent client-facing and stakeholder management skills.

– A drive for professional growth and development, with a desire to work in a high-performance environment.

**Interview Process:**

– **Stage 1:** 30-minute CV run-through with hiring managers.

– **Stage 2:** Proposal design task.

If your interested in either role please send your CV to Jordan Victor via the Apply Link below

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Lead Analyst

Up to £85,000

Hybrid – London

A great opportunity to join a leading consumer goods and food delivery business as a Lead Analyst

THE COMPANY

The business are a leading consumer goods and food delivery business as a Lead Analyst. And they are undergoing a period of rapid growth in which they are opening 100 new stores and growing by 5-10% week on week.

With this period of rapid growth, they are now seeking to transform their marketing outlook with the addition of a Lead Analyst to the team.

THE ROLE AND RESPONSIBILITIES

• Analyse and enhance key metrics across customer acquisition, retention and revenue generation
• Develop and maintain advanced data models using dbt
• Ensure KPIs are aligned with overall business objectives, identifying areas for improvement and efficiency
• Ensure data insights are clear and actionable for driving performance improvements
• Use data to provide strategic solutions that enhance how the business grows and operates as a company
• Communicate complex analysis and data insights to technical and non-technical stakeholders

YOUR SKILLS AND EXPERIENCE

• Strong technical experience in SQL (specifically within Windows Functions), Snowflake, Data Visualisation and Python/R
• Strong background in advanced analytics, predictive modelling and exploratory analysis
• Proven expertise in DBT and reporting
• Strong stakeholder management skills

THE BENEFITS

• Up to £85,000 + bonuses + equity
• Hybrid
• London

HOW TO APPLY

If interested in the role please send your CV to Jordan Victor via the Apply Link below

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